Privacy Policy

Privacy Policy

Last Updated: 13/07/2025

At Horizon Ecomm, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Horizon Ecomm is the data controller responsible for your personal information.

Contact Email: info@horizonecomm.co.uk
Address: [Insert your business address]

2. What Data We Collect

When you use our website or place an order, we may collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Billing and delivery addresses

  • Order history and purchase details

  • IP address and device/browser information (only where necessary for fraud prevention or security)

We do not collect or store your payment details. All payments are processed securely by Shopify or its integrated payment providers.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you regarding your order or customer service queries

  • Detect and prevent fraud or security issues

  • Improve our website and services

  • Send you updates or offers (only if you opt in; currently not active)

4. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases to process your data:

  • Contractual necessity – to process and fulfill your order

  • Legal obligation – to meet tax and compliance requirements

  • Legitimate interests – to manage and improve our services

  • Consent – where required, such as for email marketing or optional cookies (if introduced)

5. Sharing Your Information

We do not sell or share your personal data with third parties.

If in future we use third-party apps (e.g., email marketing, analytics), we will only share data where necessary and under strict data processing agreements that comply with UK GDPR.

6. Cookies and Tracking Technologies

Our store is hosted on Shopify, which uses essential cookies for site functionality, such as remembering your cart and enabling secure checkout.

Shopify also provides a default cookie banner, allowing you to manage cookie preferences in line with UK Privacy and Electronic Communications Regulations (PECR).

We currently do not use additional non-essential cookies (e.g. analytics, remarketing), but if we introduce them, we will update this policy and request your consent.

7. Your Rights

Under UK GDPR, you have the following rights:

  • To access the personal data we hold about you

  • To correct inaccuracies in your data

  • To request deletion of your data

  • To object to or restrict certain types of processing

  • To withdraw consent where processing is based on consent

  • To lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at info@horizonecomm.co.uk.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting obligations.

If you register an account, you can manage or delete your data by logging in. If you checkout as a guest, your data will be stored only for order fulfillment and legal requirements.

9. Data Security

We take appropriate steps to protect your personal data, including secure hosting via Shopify, encryption, and internal access controls. However, no system is entirely foolproof, and you share data at your own risk.

10. Changes to This Privacy Policy

We may update this policy occasionally. Any significant changes will be posted on this page, with the updated date listed above. You are encouraged to review this policy periodically.

11. Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact us:

Email: info@horizonecomm.co.uk
Subject line: “Privacy Enquiry”